Watch: how to make a good apology

Saying sorry goes a long way, but sometimes, that five-letter word alone just won't cut it, especially if you have seriously messed up.

So how do you go about it? That is the question most people struggle with because a simple apology can be the most difficult thing to do, especially if you know you suck at it.

Whether you have to apologise for forgetting your partner's birthday, or messing up his favourite shirt, or missing a deadline at work, choosing the right words to use can make all the difference.

Instead of finding every excuse in the book not to apologise or twisting the situation to see how the person you offended contributed to you offending them, watch this video.

Have you ever offended someone and needed to apologise but did not know how to go about it, what did you end up saying? Share your experience with Bridget.